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Huddly Help Center
  1. Huddly Help Center
  2. Huddly Support

Huddly Support

Welcome! You can raise a request for Huddly Support using the options provided.

  • General Inquiries

    Questions about compatibility, camera details or general feedback.

  • Technical Support

    Assistance with troubleshooting.

  • Report a bug

    Tell us the problems you're experiencing.

  • Camera log from Huddly Connect App

    Only to be used when sending error logs from the Huddly Connect App!

  • Return Merchandise Authorization

    For distributors or reseller to raise an RMA request. If you are an end customer, please contact your Huddly distributor or reseller directly to start the RMA process.

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