{"xsrfToken":"ffff68c506d14d919c6c54747c76c8e02eb08be4_lout","branding":{"id":"3","key":"support","name":"Huddly Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Huddly Help Center","sharedPortalName":"Huddly Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Huddly Help Center","sharedPortalName":"Huddly Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e9a6879c-2697-406a-869e-7c2ea6e5c341/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MjExODE0Ni1kM2NmLTQ5NDYtYWEzNy1iMTg5ZDg0ZWUyY2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU5YTY4NzljLTI2OTctNDA2YS04NjllLTdjMmVhNmU1YzM0MSI6WyJyZWFkIl19LCJleHAiOjE3NDI3OTczNTgsIm5iZiI6MTc0Mjc5Njc1OH0.EIp-AfqVFA8gh5W7jGt1pn2cF7t9dmHa-5KdtBi-UNI&client=62118146-d3cf-4946-aa37-b189d84ee2cb&height=300&mode=fit","bannerMediaApiFileId":"e9a6879c-2697-406a-869e-7c2ea6e5c341","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"support","projectId":10349,"serviceDeskId":3,"name":"Huddly Support","description":"<p>Welcome! You can raise a request for Huddly Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"40","name":"Camera log from Huddly Connect App","descriptionHtml":"","callToAction":"Camera log from Huddly Connect App","introHtml":"<p>Only to be used when sending error logs from the Huddly Connect App!</p>","icon":11362,"iconUrl":"https://huddlyjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11362","groups":[4],"key":""},{"id":"30","name":"General Inquiries","descriptionHtml":"","callToAction":"General Inquiries","introHtml":"<p>Questions about compatibility, camera details or general feedback.</p>","icon":11361,"iconUrl":"https://huddlyjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11361","groups":[4],"key":""},{"id":"23","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11364,"iconUrl":"https://huddlyjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11364","groups":[4],"key":""},{"id":"31","name":"Return Merchandise Authorization","descriptionHtml":"","callToAction":"Return Merchandise Authorization","introHtml":"<p>For distributors who want to start an RMA process. If you are an end customer, please contact your Huddly distributor directly to start the RMA process.</p>\n<p><a href=\"https://support.huddly.com/how-do-i-return-my-huddly-camera/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How do I return my camera?</a></p>","icon":11363,"iconUrl":"https://huddlyjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11363","groups":[4],"key":""},{"id":"27","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"<p>Assistance with troubleshooting.</p>","icon":11365,"iconUrl":"https://huddlyjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11365","groups":[4],"key":""},{"id":"22","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11292,"iconUrl":"https://huddlyjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11292","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[30,27,23,40,31]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"605a2e64-c9ae-3a45-b17d-177bf225485f","appLinkName":"","appLinkUrl":"","spaceKey":"SUPPORT","spaceName":"Huddly Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":3,"kbLinkDomainURLs":["https://huddlyjira.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MjExODE0Ni1kM2NmLTQ5NDYtYWEzNy1iMTg5ZDg0ZWUyY2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzQ5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI3OTc5NTgsIm5iZiI6MTc0Mjc5Njc1OH0.oE6QvVh3VBGTn2lsx_UoBXl-OgtdyI-G-QUuw0t99UY","targetCollection":"upload-project-10349","endpointUrl":"https://api.media.atlassian.com","clientId":"62118146-d3cf-4946-aa37-b189d84ee2cb","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":27,"projectId":10349,"form":{"name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","intro":"<p>Assistance with troubleshooting.</p>","instructions":"","icon":11365,"iconUrl":"https://huddlyjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11365","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["3"],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10560","fieldConfigId":"10916","label":"Huddly Products","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10556","label":"Huddly L1","selected":false,"children":[]},{"value":"10557","label":"Huddly S1","selected":false,"children":[]},{"value":"10558","label":"Huddly Crew","selected":false,"children":[]},{"value":"10559","label":"Huddly IQ","selected":false,"children":[]},{"value":"10580","label":"Huddly IQ w/Mic","selected":false,"children":[]},{"value":"10560","label":"Huddly Canvas","selected":false,"children":[]},{"value":"10561","label":"Huddly GO","selected":false,"children":[]},{"value":"10579","label":"Huddly ONE","selected":false,"children":[]}]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10558","fieldConfigId":"10914","label":"Accessories","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10541","label":"L1/S1 Mounting bracket","selected":false,"children":[]},{"value":"10542","label":"IQ/Canvas/GO Mounting bracket","selected":false,"children":[]},{"value":"10543","label":"Cables","selected":false,"children":[]},{"value":"10544","label":"Extender cables","selected":false,"children":[]},{"value":"10545","label":"L1/S1 Network Adapter","selected":false,"children":[]},{"value":"10546","label":"L1/S1 USB Adapter","selected":false,"children":[]},{"value":"10547","label":"L1/S1 Power Supply","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10408","fieldConfigId":"10708","label":"Serial Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10534","fieldConfigId":"10867","label":"System","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10431","label":"Win 10","selected":false,"children":[]},{"value":"10432","label":"Win 11","selected":false,"children":[]},{"value":"10433","label":"Mac OS Monterey","selected":false,"children":[]},{"value":"10434","label":"Mac OS Ventura","selected":false,"children":[]},{"value":"10435","label":"Mac OS","selected":false,"children":[]},{"value":"10436","label":"Win","selected":false,"children":[]},{"value":"10437","label":"Crestron","selected":false,"children":[]},{"value":"10438","label":"Google","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10407","fieldConfigId":"10972","label":"Software version","description":"Please add the Software version.","descriptionHtml":"<p>Please add the Software version.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10406","fieldConfigId":"10971","label":"App version","description":"Please add the App version.","descriptionHtml":"<p>Please add the App version.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/27","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/27","calendarParams":{"firstDay":0,"date":"2025-03-24T07:12:38+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"605a2e64-c9ae-3a45-b17d-177bf225485f","appLinkName":"","appLinkUrl":"","spaceKey":"SUPPORT","spaceName":"Huddly Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":3,"kbLinkDomainURLs":["https://huddlyjira.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MjExODE0Ni1kM2NmLTQ5NDYtYWEzNy1iMTg5ZDg0ZWUyY2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzQ5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI3OTc5NTgsIm5iZiI6MTc0Mjc5Njc1OH0.oE6QvVh3VBGTn2lsx_UoBXl-OgtdyI-G-QUuw0t99UY","targetCollection":"upload-project-10349","endpointUrl":"https://api.media.atlassian.com","clientId":"62118146-d3cf-4946-aa37-b189d84ee2cb","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}