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Welcome! You can raise a request for Huddly Support using the options provided.
Return Merchandise Authorization
For distributors or reseller to raise an RMA request. If you are an end customer, please contact your Huddly distributor or reseller directly to start the RMA process.
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Logs can be submitted after the ticket is created but will slow down the triage process. <a href=\"https://support.huddly.com/how-do-i-send-camera-logs-from-the-huddly-app/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://support.huddly.com/how-do-i-send-camera-logs-from-the-huddly-app/</a></p>","callToAction":"Technical Support","introHtml":"<p>Assistance with troubleshooting.</p>","icon":11365,"iconUrl":"https://huddlyjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11365","groups":[4],"key":""},{"id":"22","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11292,"iconUrl":"https://huddlyjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11292","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[30,27,23,40,31]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"605a2e64-c9ae-3a45-b17d-177bf225485f","appLinkName":"","appLinkUrl":"","spaceKey":"SUP","spaceName":"Huddly Support Test","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":3,"kbLinkDomainURLs":["https://huddlyjira.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"Technical issue: Before you submit, include the camera serial number, firmware version and logs","userLanguageMessageWiki":"<p>Cases without this still get a reply, but can't be escalated if required to Huddly Product and Engineering (Technical Support) until it is supplied. <br> <a href=\"https://support.huddly.com/how-do-i-find-the-serial-number-on-the-huddly-camera/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Find Serial number to inform us of warranty status and production batch</a><br> <a href=\"https://support.huddly.com/how-do-i-send-camera-logs-from-the-huddly-app/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">How to submit logs</a></p>","defaultLanguageHeader":"Technical issue: Before you submit, include the camera serial number, firmware version and logs","defaultLanguageMessage":"Cases without this still get a reply, but can't be escalated if required to Huddly Product and Engineering (Technical Support) until it is supplied. \n[Find Serial number to inform us of warranty status and production batch|https://support.huddly.com/how-do-i-find-the-serial-number-on-the-huddly-camera/]\n[How to submit logs|https://support.huddly.com/how-do-i-send-camera-logs-from-the-huddly-app/]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MjExODE0Ni1kM2NmLTQ5NDYtYWEzNy1iMTg5ZDg0ZWUyY2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMjA2NjQwODI2MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg2NDEyNzA3LCJuYmYiOjE3ODY0MTE1MDcsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.ov20FQVdVo_5LPmf7aSGKeveuXUNhrzzQ2oj3GEeGQc","targetCollection":"upload-user-collection-2066408261","endpointUrl":"https://api.media.atlassian.com","clientId":"62118146-d3cf-4946-aa37-b189d84ee2cb","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":31,"projectId":10349,"issueType":{"id":"10292","name":"RMA"},"form":{"name":"Return Merchandise Authorization","descriptionHtml":"<p>In order to efficiently review and process the RMA request please fill in the required fields below. <br/>\nPlease also issue logs where possible given the state of the unit <a href=\"https://support.huddly.com/how-do-i-send-camera-logs-from-the-huddly-app/\" class=\"external-link\" rel=\"nofollow noreferrer\">https://support.huddly.com/how-do-i-send-camera-logs-from-the-huddly-app/</a></p>\n\n<p><a href=\"https://support.huddly.com/how-do-i-find-the-serial-number-on-the-huddly-camera/\" class=\"external-link\" rel=\"nofollow noreferrer\">Finding your serial number</a></p>\n\n<p><a href=\"https://support.huddly.com/how-do-i-return-my-huddly-camera/\" class=\"external-link\" rel=\"nofollow noreferrer\">How do I return my camera?</a></p>","callToAction":"Return Merchandise Authorization","intro":"<p>For distributors or reseller to raise an RMA request. 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