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Huddly Help Center
  1. Huddly Help Center
  2. Huddly Support

Huddly Support

Welcome! You can raise a request for Huddly Support using the options provided.

Return Merchandise Authorization

For distributors or reseller to raise an RMA request. If you are an end customer, please contact your Huddly distributor or reseller directly to start the RMA process.

In order to efficiently review and process the RMA request please fill in the required fields below.

Finding your serial number: https://support.huddly.com/how-do-i-find-the-serial-number-on-the-huddly-camera/

How do I return my camera?

Required fields are marked with an asterisk*

One sentence summarizing the issue

, multiple selections available,
, multiple selections available,

How to find your serial number: scan the QR code on the camera ; printed number on certain models or visit support.huddly.com/how-do-i-find-the-serial-number-on-the-huddly-camera

Found in Huddly Connect App - Settings - Camera Info

"Fault observed: / First noticed: / Steps already taken: / Impact on customer:"

Drag and drop files, paste screenshots, or browse

Please attach a photo or short video showing the fault. This significantly speeds up review and approval.

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