Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Huddly Help Center
Technical issue: Before you submit, include the camera serial number, firmware version and logs

Cases without this still get a reply, but can't be escalated if required to Huddly Product and Engineering (Technical Support) until it is supplied.
Find Serial number to inform us of warranty status and production batch
How to submit logs

  1. Huddly Help Center
  2. Huddly Support

Huddly Support

Welcome! You can raise a request for Huddly Support using the options provided.

Camera log from Huddly Connect App

Only to be used when sending error logs from the Huddly Connect App!

Required fields are marked with an asterisk*

Do not add, remove or change the log information.

Add any additional information here.

Powered by Jira Service Management
{"xsrfToken":"79c1edd5df4a6cd4b53d1142eee47731f851486c_lout","branding":{"id":"3","key":"support","name":"Huddly Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Huddly Help Center","sharedPortalName":"Huddly Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Huddly Help Center","sharedPortalName":"Huddly Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e9a6879c-2697-406a-869e-7c2ea6e5c341/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MjExODE0Ni1kM2NmLTQ5NDYtYWEzNy1iMTg5ZDg0ZWUyY2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU5YTY4NzljLTI2OTctNDA2YS04NjllLTdjMmVhNmU1YzM0MSI6WyJyZWFkIl19LCJleHAiOjE3ODY0MTMzNjMsIm5iZiI6MTc4NjQxMjc2M30.r3jQxmYdFL7R4cxlMb02sUXbI-BmtvkIAjmsqfAzwR4&client=62118146-d3cf-4946-aa37-b189d84ee2cb&height=300&mode=fit","bannerMediaApiFileId":"e9a6879c-2697-406a-869e-7c2ea6e5c341","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"support","projectId":10349,"serviceDeskId":3,"name":"Huddly Support","description":"<p>Welcome! You can raise a request for Huddly Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"40","name":"Camera log from Huddly Connect App","descriptionHtml":"","callToAction":"Camera log from Huddly Connect App","introHtml":"<p>Only to be used when sending error logs from the Huddly Connect App!</p>","icon":11362,"iconUrl":"https://huddlyjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11362","groups":[4],"key":""},{"id":"30","name":"General Inquiries","descriptionHtml":"","callToAction":"General Inquiries","introHtml":"<p>Questions about compatibility, camera details or general feedback.</p>","icon":11361,"iconUrl":"https://huddlyjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11361","groups":[4],"key":""},{"id":"23","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11364,"iconUrl":"https://huddlyjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11364","groups":[4],"key":""},{"id":"31","name":"Return Merchandise Authorization","descriptionHtml":"<p>In order to efficiently review and process the RMA request please fill in the required fields below. <br> Please also issue logs where possible given the state of the unit <a href=\"https://support.huddly.com/how-do-i-send-camera-logs-from-the-huddly-app/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://support.huddly.com/how-do-i-send-camera-logs-from-the-huddly-app/</a></p>\n<p><a href=\"https://support.huddly.com/how-do-i-find-the-serial-number-on-the-huddly-camera/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Finding your serial number</a></p>\n<p><a href=\"https://support.huddly.com/how-do-i-return-my-huddly-camera/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How do I return my camera?</a></p>","callToAction":"Return Merchandise Authorization","introHtml":"<p>For distributors or reseller to raise an RMA request. If you are an end customer, please contact your Huddly distributor or reseller directly to start the RMA process.</p>","icon":11363,"iconUrl":"https://huddlyjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11363","groups":[4],"key":""},{"id":"27","name":"Technical Support","descriptionHtml":"<p>Issuing the Serial number and logs will aid in quicker triage of the case and if needed escalation to Level 3 Support (Product and Engineering). <br> The serial number identifies the exact unit, its warranty status and its production batch. Without it we can't verify warranty and we can't connect your case to known issues affecting that hardware revision. Logs can be submitted after the ticket is created but will slow down the triage process. <a href=\"https://support.huddly.com/how-do-i-send-camera-logs-from-the-huddly-app/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://support.huddly.com/how-do-i-send-camera-logs-from-the-huddly-app/</a></p>","callToAction":"Technical Support","introHtml":"<p>Assistance with troubleshooting.</p>","icon":11365,"iconUrl":"https://huddlyjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11365","groups":[4],"key":""},{"id":"22","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11292,"iconUrl":"https://huddlyjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11292","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[30,27,23,40,31]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"605a2e64-c9ae-3a45-b17d-177bf225485f","appLinkName":"","appLinkUrl":"","spaceKey":"SUP","spaceName":"Huddly Support Test","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":3,"kbLinkDomainURLs":["https://huddlyjira.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"Technical issue: Before you submit, include the camera serial number, firmware version and logs","userLanguageMessageWiki":"<p>Cases without this still get a reply, but can't be escalated if required to Huddly Product and Engineering (Technical Support) until it is supplied. <br> <a href=\"https://support.huddly.com/how-do-i-find-the-serial-number-on-the-huddly-camera/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Find Serial number to inform us of warranty status and production batch</a><br> <a href=\"https://support.huddly.com/how-do-i-send-camera-logs-from-the-huddly-app/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">How to submit logs</a></p>","defaultLanguageHeader":"Technical issue: Before you submit, include the camera serial number, firmware version and logs","defaultLanguageMessage":"Cases without this still get a reply, but can't be escalated if required to Huddly Product and Engineering (Technical Support) until it is supplied. \n[Find Serial number to inform us of warranty status and production batch|https://support.huddly.com/how-do-i-find-the-serial-number-on-the-huddly-camera/]\n[How to submit logs|https://support.huddly.com/how-do-i-send-camera-logs-from-the-huddly-app/]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MjExODE0Ni1kM2NmLTQ5NDYtYWEzNy1iMTg5ZDg0ZWUyY2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE5NzAzNTE5MTEiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzg2NDEzOTYzLCJuYmYiOjE3ODY0MTI3NjMsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.9hx5iIKgWzJJf3En4dOlsInh47yTvKtVzLGMwkif5tw","targetCollection":"upload-user-collection-1970351911","endpointUrl":"https://api.media.atlassian.com","clientId":"62118146-d3cf-4946-aa37-b189d84ee2cb","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":40,"projectId":10349,"issueType":{"id":"10286","name":"Support"},"form":{"name":"Camera log from Huddly Connect App","descriptionHtml":"","callToAction":"Camera log from Huddly Connect App","intro":"<p>Only to be used when sending error logs from the Huddly Connect App!</p>","instructions":"","icon":11362,"iconUrl":"https://huddlyjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11362","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["3"],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Log information","description":"Do not add, remove or change the log information.","descriptionHtml":"<p>Do not add, remove or change the log information.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10612","fieldConfigId":"10973","label":"Additional information","description":"Add any additional information here.","descriptionHtml":"<p>Add any additional information here.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/40","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/40","calendarParams":{"firstDay":0,"date":"2026-08-11T03:46:03+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"605a2e64-c9ae-3a45-b17d-177bf225485f","appLinkName":"","appLinkUrl":"","spaceKey":"SUP","spaceName":"Huddly Support Test","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":3,"kbLinkDomainURLs":["https://huddlyjira.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MjExODE0Ni1kM2NmLTQ5NDYtYWEzNy1iMTg5ZDg0ZWUyY2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE5NzAzNTE5MTEiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzg2NDEzOTYzLCJuYmYiOjE3ODY0MTI3NjMsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.9hx5iIKgWzJJf3En4dOlsInh47yTvKtVzLGMwkif5tw","targetCollection":"upload-user-collection-1970351911","endpointUrl":"https://api.media.atlassian.com","clientId":"62118146-d3cf-4946-aa37-b189d84ee2cb","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=huddlyjira","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"79c1edd5df4a6cd4b53d1142eee47731f851486c_lout","baseUrl":"https://huddlyjira.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://huddlyjira.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"62118146-d3cf-4946-aa37-b189d84ee2cb","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"cca9d83d8ae946bf81e74c162ce513c0","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://huddlyjira.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}